Zero-hours appointment

When concluding a zero-hours appointment you agree with your supervisor or labour pool manager which days, periods and times you are in principle available. Should your supervisor call you up during these hours you are not obligated to appear. But neither are you entitled to be called up. You are always called up 24 hours prior to your work.

Should you work outside of regular working hours you will receive an irregular hours allowance additional to your salary. This allowance is:

• 47 % on weekdays between midnight and 07.00 A.M. and after 08.00 P.M.;
• 47 % on Saturdays between midnight and 08.00 A.M and after 12.00 noon;
• 72 % on Sundays and Public Holidays.

Your breaks are deducted from your working hours. If your planner uses scheduling codes, the following breaks will be automatically deducted from your working hours:

• 30 minutes if you have worked 5.5 to 9 hours;
• 45 minutes if you have worked more than 9 hours;
• 1 hour if you have worked more than 11 hours.

If you work on the basis of a zero-hours appointment and you become ill you are entitled to the salary you have received on average in the 12 months you worked before you became ill. If you have not yet been employed for 12 months the average is taken of the time you have worked so far. If you become ill you are entitled to paid sick leave up to 2 years. Should you be ill for longer than 2 years you may apply for a benefit from the UWV (Employee Insurance Agency).

With a zero-hours appointment, your vacation leave is paid once a year. You also accrue however on the hours you have worked 8 % holiday pay. This is paid each year together with your salary in May.

The collective agreement about the zero-hours appointment is contained in the CAO-UMC, article 2.4.2.1.